Support Policy Page

Disclaimer and limitation of liability


TOSHOP Services and all information, content, materials, products (including software) and other services contained in or otherwise provided to you through TOSHOP Services are provided by TOSHOP on an "as-is" and "as-is" basis, unless otherwise stated in writing. TOSHOP makes no representations or warranties of any kind, express or implied, regarding the operation of TOSHOP Services, or information, content, materials, products (including software) or operation of other services contained in or otherwise provided by TOSHOP Services, unless otherwise stated in writing. You expressly agree that you use TOSHOP Services at your own risk.


To the fullest extent permitted by law, TOSHOP disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. TOSHOP does not warrant that TOSHOP Services, information, content, materials, products (including software) or products contained in or otherwise sent to you through TOSHOP Services, TOSHOP's servers or electronic communications from TOSHOP are free of viruses or other harmful ingredients. To the fullest extent permitted by law, TOSHOP shall not be responsible for using any TOSHOP Services or any information, content, materials,


Website policies, modifications, and severability


Please check our other policies posted on this site, such as our pricing policy. These policies also apply to your use of TOSHOP services. We reserve the right to change our website, policies, Terms of Service and these conditions of use at any time. If any of these conditions is deemed to be invalid, invalid or unenforceable for any reason, the condition shall be deemed separable and shall not affect the validity and enforceability of any remaining conditions.


Our address


E-mail


Additional TOSHOP Software Terms


The following terms (" Software Terms ") apply to any software (including any updates or upgrades to the software) and any relevant documentation we provide to you in connection with the Shein-Shop Service (" TOSHOP Software ").


1. Use of TOSHOP software. You may use the TOSHOP software solely for purposes that enable you to use TOSHOP Services provided by TOSHOP and as permitted by these Conditions of Use and any Terms of Service. You may not incorporate any part of the TOSHOP Software into another program, compile any part of it with another program, or otherwise copy (other than exercising the rights granted in this section), modify, create derivative works, distribute, transfer, or license any rights to the TOSHOP Software, in whole or in part.


2. Use third-party services. When you use TOSHOP software, you may also be using the services of one or more third parties, such as wireless carriers or mobile software providers. Your use of these third party services may be subject to the separate policies, terms of use and fees of these third parties.


3. No reverse engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security measures associated with the TOSHOP software, whether in whole or in part.


4. Update. We may provide automatic or manual updates to the TOSHOP software at any time without notice.


5. Conflict. If any of these conditions of use conflict with any other TOSHOP or third party terms (such as open source license terms) applicable to any part of the TOSHOP Software, such other terms will control the extent to which that part conflicts with the TOSHOP Software.


How are subpoenas or other legal proceedings served


TOSHOP accepts the services of subpoenas or other legal proceedings only through TOSHOP's National Registered Agent Company Services (CSC). Subpoenas or other legal proceedings can be served by sending them to CSC at:


Email:


Also note that providing detailed and accurate information at the outset will help you process your request efficiently. This information will include, for example, email and/or credit card numbers for retail purchase information; Seller's name, E-mail and physical address; TOSHOP equipment serial number; And IP address and full timestamp.


Notice and procedures for claims of intellectual property infringement


If you believe your intellectual property rights have been infringed, please use our online form to submit your complaint. This form can be used to report all types of intellectual property claims, including but not limited to copyright, trademark, and patent claims.


We respond promptly to rights holders' concerns about any alleged infringement and, where appropriate, terminate repeat infringers.


We offer the following online form alternatives only for copyright complaints. You can file a written claim for copyright infringement with our copyright agent by:


A written claim for copyright infringement must include the following information:

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner;

• A description of the copyrighted work that you claim has been infringed;

• Indicate the location on the website of the material you claim infringes;

• Your address, phone number and email address;

• A statement by you that you sincerely believe that the disputed use is not authorized by the copyright owner, its agent, or the law;

• Your representation (under penalty of perjury) that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.